How Can We Help Today?
Owned and operated by Athquel, our team is ready to answer questions about equipment, orders, or anything in between.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that link to monitor your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If your smith machine, basketball system, or other equipment does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within our return window. Contact our team with your order number and the model you would like instead, and we will walk you through the process.
How do I choose between different smith machine models?
Consider your available ceiling height, preferred weight capacity, and any attachments you need such as cable crossovers or lat pulldowns. Our team can help you compare specs and find the right fit for your home gym setup.
Do your golf simulators require a specific room size?
Room dimensions matter for a comfortable swing and accurate sensor readings. We recommend checking the product listing for minimum space requirements, and our team is happy to help you assess your room layout before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Fast Response
Our support team aims to reply to every inquiry within one business day.
Secure Checkout
Your payment and personal information are protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your space or training style? Our return policy has you covered.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
